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We’d love to hear from you. Share your requests, ideas, or suggestions, and let our flowers brighten your special moments with beauty, care, and a touch of inspiration.
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We’d love to hear from you. Share your requests, ideas, or suggestions, and let our flowers brighten your special moments with beauty, care, and a touch of inspiration.
Returns are only accepted for damaged or incorrect items upon delivery.
Customers must report any issues within 2 hours of receiving the order with photo evidence.
Approved returns may be refunded or replaced at the discretion of Ébloui Florist.
Custom orders and perishable items (e.g., flowers) are non-refundable unless they arrive damaged.
Refunds, if applicable, will be processed within 5–7 business days.
Orders must be placed at least 24 hours in advance.
Cancellations must be made at least 12 hours before the scheduled delivery time.
Delivery times are subject to availability and may vary based on traffic and weather conditions.
Flowers are subject to seasonal availability; substitutions may be made with a similar product of equal or greater value.
No refunds will be provided for incorrect delivery details provided by the customer.
Payment must be completed before or at the time of delivery.
Shipping fees are calculated by distance and order amount. Free delivery is available above the specified order threshold.
Same-day delivery is subject to cut-off time and stock availability.
Ébloui Florist (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit our website, create an account, subscribe to our newsletter, or place an order.
Your personal information is stored securely in our systems and is accessible only to authorised staff. We use SSL encryption and industry-standard measures to protect your data from unauthorised access, alteration, or disclosure.
We may share limited information with trusted third parties such as:
All third parties are required to handle your information safely and in compliance with applicable privacy laws.
You have the right to access, correct, or delete your personal information; withdraw consent to marketing communications at any time; and request a copy of the data we hold about you. To exercise these rights, please contact us using the details below.
Our website uses cookies to provide essential functionality (such as shopping cart and login sessions) and to help us improve user experience through analytics.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page.
For general enquiries, please also see our Contact Us page.