Return Policy
Returns are only accepted for damaged or incorrect items upon delivery.
Customers must report any issues within 2 hours of receiving the order with photo evidence.
Approved returns may be refunded or replaced at the discretion of Ébloui Florist.
Custom orders and perishable items (e.g., flowers) are non-refundable unless they arrive damaged.
Refunds, if applicable, will be processed within 5–7 business days.
Terms & Conditions
Orders must be placed at least 24 hours in advance.
Cancellations must be made at least 12 hours before the scheduled delivery time.
Delivery times are subject to availability and may vary based on traffic and weather conditions.
Flowers are subject to seasonal availability; substitutions may be made with a similar product of equal or greater value.
No refunds will be provided for incorrect delivery details provided by the customer.
Payment must be completed before or at the time of delivery.
Shipping Policy
Shipping fees are calculated by distance and order amount. Free delivery is available above the specified order threshold.
- 5 km – $6 (Free from $69)
- 7 km – $12 (Free from $129)
- 10 km – $16 (Free from $189)
- 15 km – $25 (Free from $259)
- 20 km – $30 (Free from $359)
Same-day delivery is subject to cut-off time and stock availability.
Privacy Policy
Last updated: 22 October 2025
Ébloui Florist (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit our website, create an account, subscribe to our newsletter, or place an order.
- Account details: name, email address, and password when you register an account.
- Order information: billing address, delivery address, contact number, and payment details when you place an order.
- Newsletter subscriptions: your email address and consent preferences.
- Website usage data: cookies and analytics data that help us improve your experience and website performance.
2. How We Use Your Information
- Process and deliver your orders.
- Manage your account and purchase history.
- Send order confirmations, updates, and delivery notifications.
- Send marketing updates if you subscribe to our newsletter (you may unsubscribe at any time).
- Improve our website, services, and customer experience.
- Comply with legal and regulatory obligations.
3. Data Storage and Security
Your personal information is stored securely in our systems and is accessible only to authorised staff. We use SSL encryption and industry-standard measures to protect your data from unauthorised access, alteration, or disclosure.
4. Third-Party Services
We may share limited information with trusted third parties such as:
- Payment processors (for secure payments)
- Delivery partners (for fulfilling orders)
- Email service providers (for newsletters and notifications)
All third parties are required to handle your information safely and in compliance with applicable privacy laws.
5. Your Rights
You have the right to access, correct, or delete your personal information; withdraw consent to marketing communications at any time; and request a copy of the data we hold about you. To exercise these rights, please contact us using the details below.
6. Cookies
Our website uses cookies to provide essential functionality (such as shopping cart and login sessions) and to help us improve user experience through analytics.
7. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page.
Ébloui Florist
Address: 78 Poath Road, Hughesdale VIC 3166
Tel: 0413 688 880
Email: louiflorist@outlook.com
Website: https://www.ebloui.com.au/
WeChat: Ebloui_florist
For general enquiries, please also see our Contact Us page.
